Unfiltered Customer Testimonials for Douglas INFINITI

Unfiltered Customer Testimonials

We’re not perfect…

We’re human, and we can promise you that occasionally we make mistakes.
But we can also promise that you will never be hurt by a problem we caused.

We strive for perfection…

We’re very proud of the satisfaction ratings we’ve achieved.

Take a test drive….

Here we are our unfiltered reviews, worts and all!

All of Our Unfiltered Reviews:

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Google Jun 11, 2025

It was a pleasure working with Gilbert on the purchase of our new QX50. He took the time to go over all the details of the vehicle to ensure we understood everything and were happy with our purchase.

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Google Jun 6, 2025

great dealership Mike in service always a pleasure A1 service 10 stars

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DealerRater Jun 5, 2025

Steven Sosunov was the best. I came from a car I hated to now one I love. INFINITI makes a great automobile and Steven Sosunov and staff were terrific.

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Google Jun 5, 2025

Steven Sosunov was the best. I came from a car I hated to now one I love. INFINITI makes a great automobile and Steven Sosunov and staff were terrific.

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Google Jun 5, 2025

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Google Jun 3, 2025

This is our fourth INFINITI and second in a row from Douglas! Gil Coronado is a great salesperson! He helped my mom get into a brand new QX60 and she couldn’t be any happier!

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Google May 31, 2025

Steven was excellent. He made buying our car an enjoyable experience!

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Google May 30, 2025

Service was very knowledgeable and got the parts faster than anticipated! i'm happy with the repairs. But I should mention the service center's policy about giving loaner cars to people that need service is horrible and BS. They said they only loan cars to people who bought cars at THEIR dealership. But I went 2 different days back to back to get my car serviced and I saw at least 5 cars sitting outside that had the 'courtesy vehicle' on the cars. This is bad for the brand ...probably won't' buy another INFINITI again

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Google May 26, 2025

Ana Maria and the entire service dept are exceptional! I know my QX60 is in the best hands. 5 Star Service

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Google May 16, 2025

I recently purchased an INFINITI QX60 from Douglas INFINITI, and I'm extremely satisfied with the entire experience. I wanted to express my gratitude for the exceptional service provided during my car purchase at Douglas INFINITI. All teams showed professionalism, knowledge, and patience were impressive The front desk lady, Stephanie motivate me to visit Douglas INFINITI she was incredibly helpful and professional. Salman Perez was knowledgeable and patient throughout the process. oversight ensured everything went smoothly. Mark, you clearly explained the financing options and helped me make an informed decision. Your dedication to customer satisfaction is evident, and I appreciate ... Read More

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Google May 8, 2025

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Google May 3, 2025

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DealerRater May 2, 2025

Great experience from the moment we walked in without an appointment and spoke with Armand.

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Google Apr 28, 2025

Awesome service. Thanks

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Google Apr 25, 2025

I must say after purchasing cars from dealers for many years, Douglas INFINITI has been the most easy, seamless car buy experience I have ever had. Axel my salesman and Armand (stepped in when Axel was out) were so kind, easy going, no pressure and knowledgeable! Very pleased with my overall experience. The GM James was also great.

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Google Apr 22, 2025

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Google Apr 15, 2025

Steven s was very kind, professional, communicative, and efficient when I purchased my preowned vehicle at Douglas INFINITI.

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Google Apr 12, 2025

Such a pleasant experience working with Steven at Douglas INFINITI. Highly recommend this dealership. No pressure, very helpful staff.

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Google Apr 7, 2025

I went to 2 different dealerships Lexus dealership and a Genisis dealership - There is no comparison Douglas was fair and honest you ask nothing more from one of the finer dealerships ---- of course we bought our luxury SUV the QX60 from Douglas

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Google Apr 5, 2025

Thank you Steven!

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DealerRater Apr 5, 2025

Very easy process, it was nice to be there and get out with our new car. Everyone very helpful , smooth process

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Google Apr 4, 2025

Thank you Armand for all your help, we are very happy with our new car It was a very positive experience

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Google Apr 3, 2025

Steven was pleasant and the experience was fast. He went over everything and helped set up my account before I left.

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Google Mar 31, 2025

I just completed my third transaction with Douglas INFINITI and am continually so pleased with their excellent customer service! The process is seamless. Ask for Steve Sosunov! Highly recommend!

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Google Mar 27, 2025


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