Unfiltered Customer Testimonials for Douglas INFINITI

Unfiltered Customer Testimonials

We’re not perfect…

We’re human, and we can promise you that occasionally we make mistakes.
But we can also promise that you will never be hurt by a problem we caused.

We strive for perfection…

We’re very proud of the satisfaction ratings we’ve achieved.

Take a test drive….

Here we are our unfiltered reviews, worts and all!

All of Our Unfiltered Reviews:

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Google Feb 15, 2025

Recently purchased a vehicle with Armand at Douglas INFINITI. Everyone at the dealership was amazing but a specific shoutout to Armand. Throughout the entire process, day or night, he was able to answer any questions that came up, work with me on problem solving, and ultimately, finalize the transaction. Highly recommend going to see him if you are looking for a car.

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Google Feb 12, 2025

EXCELLENT SERVICE! Our “new family”; a bond I pray will last forever! Looks like my next car is an INFINITI too 💜

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Google Feb 11, 2025

Thanks a lot Steven, great service, great salesman appreciate the car too. I suggest this store and Steven as a Salesman for everyone

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Google Feb 9, 2025

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DealerRater Feb 1, 2025

We were looking for an INFINITI QX50. We were happy to work with Armand Palmisano. He was instrumental in getting us into the vehicle we desired. We would whole heartedly recommend him to our friends and family. Truly one of the best experiences we’ve ever had purchasing a new vehicle.

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Google Jan 31, 2025

We've always had a wonderful experience at Douglas INFINITI. The entire staff is always so helpful and friendly. Gil Coronado has been the best sales consultant we've ever had and we cannot thank him enough for his warmth and service.

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Google Jan 31, 2025

Great service. Clear and the waiting area is comfortable. Loaner service saves the day. Will try the valet someday

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Google Jan 31, 2025

I picked up my INFINITI QX60 this afternoon. Steve was an excellent salesman and gave us all the support we needed.

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Google Jan 25, 2025

Armand. Armand. Armand. I have to give credit where it is due. He stuck with me from the 3rd day into the new year up until me driving my brand new car off of the lot almost 3weeks later. There was nothing but dedication and passion in finding me the spec Q50 I wanted all the way to getting me within an affordable monthly payment. I appreciate Armand and this dealership greatly.

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DealerRater Jan 16, 2025

The workers are very attentive, courteous and friendly. The salesman Armand was of great service to me , he went all out to get the exact vehicle I needed. I really appreciated that! Overall it was great experience.

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Google Jan 15, 2025

Great customer service!!! WE appreciate you Steven!!! BEST SALESMAN EVER!!! Thank you for making this purchase seamless!!!

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Google Dec 27, 2024

Thank you Steven

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Google Dec 22, 2024

Great experience with our purchase! Steven was attentive and super helpful from beginning to end! Couldn’t be happier with my new car!

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Google Dec 16, 2024

I had never driven an INFINITI and had no intention of switching to one! However, after casually dropping in to the Douglas INFINITI dealership one day, and talking to Steven Susunov, I knew an INFINITI was the right car to get and the right dealership to use. Steven Susunov was so knowledge, so professional and so patient throughout the whole process. It was a superb experience. Thank you Steven.

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Google Dec 15, 2024

So, if you're looking for a new INFINITI, this is the place to go! Mark and Steven were so helpful and made the whole process super smooth. This is our first INFINITI and so far we are really happy with both the vehicle and this dealership!

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DealerRater Dec 15, 2024

Went in to dealership just to look at cars, but once Gil started talking to my husband and I we decided to entertain the thought of getting a new car that day. 5 star experience with Gil. negotiating our lease was the easiest I have ever experienced. Gil was extremely knowledgable and professional thru out the whole process. A true asset to your dealership. The day we went to sign our lease and pick up the car Axel was there to assist us. He was so incredibly nice and patient. He walked me thru all the features in the suv. He ...

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Google Dec 8, 2024

I had been an INFINITI owner for many years, except for the pasgt 4, at which time I tried a Mercedes E350. It was a beautiful car, but I found it to be too close to the ground, and having developed a bad back, I was looking for a higher positioned vehicle. I stopped by and spoke to Steven Sosunov, who worked out a very nice solution and got me into a 2024 QX50 Sport, which I like very much. Steven was no high pressure, and certainly put in a lot of time trying to get the best deal, whether at the ...

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Google Dec 7, 2024

We just bought a car from this dealership and working with Steven Sosunov and Cristian Paz was a great experience. Will definitely return in the future!

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Google Dec 4, 2024

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Google Dec 2, 2024

It was a pleasurable experience from start to finish. Without hesitation, I would highly recommend Douglas INFINITI to anyone.

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Google Nov 27, 2024

I had a great experience from beginning to end. Steven was most definitely helpful and patient. I am happy with my beautiful car and the service that I received. I would definitely recommend buying, financing, or leasing a car from here!

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Google Nov 25, 2024

George at the Douglas INFINITI Service Center exemplifies exceptional customer service, always prioritizing people above all else. During my visit, he identified significant brake issues as well as more subtle concerns I hadn’t noticed. George took the time to walk me through the costs and set realistic expectations, ensuring I felt fully informed about my options. Although I didn’t get everything serviced during this visit, George’s professionalism and transparency made me feel completely comfortable and confident in the care my vehicle received. Highly recommend!

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DealerRater Nov 25, 2024

Very helpful. Answered all questions. Helped with a carfax problem. Overall the experience was good. Not the first car bought through this dealer, came back because my experience was always good.

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Google Nov 24, 2024

Thanks Steven for a very easy transaction and for all of your help.

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Google Nov 23, 2024

Highly recommend the service department!


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