Unfiltered Customer Testimonials for Douglas INFINITI
We’re not perfect…
We’re human, and we can promise you that occasionally we make mistakes.
But we can also promise that you will never be hurt by a problem we caused.
We strive for perfection…
We’re very proud of the satisfaction ratings we’ve achieved.
Take a test drive….
Here we are our unfiltered reviews, worts and all!
All of Our Unfiltered Reviews:
I’ve had a wonderful experience with the service team at Douglas INFINITI. Michael makes the entire process seamless and easy, and he is always professional, helpful, and responsive. It’s clear that they genuinely care about providing a great customer experience. I would highly recommend Michael and the team at Douglas INFINITI for all of your service needs!
The process was flawless. The service was excellent and easy. The vehcile was preapred for my first trip home.
Service was prompt and loner car was great. Team friendly and professional.
Excellent service, no pressure, my salesman Armand Palmisano was a pleasure to work with.
The service department is excellent! Mike always takes great care of my vehicle and consistently provides outstanding service. He is very professional, knowledgeable, and insightful. I truly appreciate his attention to detail and commitment to making sure everything is done right. Highly recommended!
Friendly, cordial and fair
Everything went well but my temp plates are soon expiring which leaves me worrying Expiration date 9/19 today is 9/17
Excellent experience with the sales rep AXEL – thank you
Process was fast and Armand was great throughout the process. It was a Seamless transaction!
Service center is great Silviene and Michael make me feel as a value costumer, always finding solicito a with clear communication
Everyone was very professional and helpful, from Mark to Felix to Ernie This was a positive experience
The customer service was great and they treated me well. Martin is very knowledgeable and very helpful.
I got my Q50 oil change there and they took good care of it. It is the cheapest INFINITI dealership oil change around.
Labor diagnostic charges could be steep on your pocket. I was charged more than 450 dollars for labor of a bill less than 600 dollars. More than half of labor charges was to let me know that car differential need to be replaced.
Not a happy camper this time. Dealership diagnostic can be steep on your pocket. I was charged 450 dollars just for labor. More than half of this amount was to tell me that differential needs to be changed. I did not expect this charge after years of loyalty towards this dealership.
Michael is always friendly, professional, very knowledgeable and accommodating!!! I have been coming to Douglas INFINITI since Salerno sold INFINITI Denville. Douglas is so much better!!
DOUGLAS Infinity dealer was excellent in customer service. Very happy with the service! Definitely would recommend it!
Always a pleasure dealing with the staff at Douglas INFINITI. Perfect and seamless service experience!
I have nothing but amazing experiences with each car that I have leased through Douglas Infinity. This is my 3rd car and second time working with Armand and Jimmy. The best from start to finish!!!
Armand and everyone in the dealership were super helpful and professional, great experience. I definetely recommend to anyone looking for great service
Martin was extremely helpful getting my car in for tire service I live in area & got ride back n forth
They were respectful and informed us what was happening. They fixed our issue in a timely manner
It’s been a month since getting my new QX60 Autograph from Douglas INFINITI and I absolutely love it! Armand Palmisano was kind, personable and answered all my questions about the car and financing. The whole experience was easy from beginning to end. The QX60 Autograph drives like a dream. The ride is luxe, the leather interior is beautiful, and it has all the bells and whistles without feeling overly digital. It seats six comfortably and is a great value compared to other midsize luxury SUVs I looked at. So happy with my choice!