Unfiltered Customer Testimonials

We’re Not Perfect

As a business, to be recognized for great sales performance is an excellent accomplishment. However, what makes us most proud is our ranking in Customer service, not in how many cars we sell. That’s why Douglas thrives with the “customer first” attitude. We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. We always work hard to attain complete customer satisfaction, and our customers know it because they keep coming back. Learn more about why our customers say “I love Douglas!” Want to leave us a review? Click here to give us some feedback!

To read our unfiltered reviews, please click below.

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Google Jun 10, 2023

These guys are awesome. Great timing and communication. I will be back.

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Google Jun 5, 2023

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Google Jun 5, 2023

Best place ever for a new car !! Very Happy with my purchase.

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Google Jun 4, 2023

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DealerRater Jun 2, 2023

Satisfied with professionalism and attitude of staff in this facility . Appreciate your work.Thank you guys

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DealerRater Jun 1, 2023

This is our 4th INFINITI and our salesperson, Stan, and Douglas INFINITI were a pleasure to work with. Courtesy, prompt, and professional are just a few of many words that I can use to describe our transaction with them. I would highly recommend!

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Google May 31, 2023

Best INFINITI dealership in New Jersey. No other compares!

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Google May 27, 2023

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Google May 22, 2023

The staff and team at Douglas Inifiniti was truly exceptional! Personable and straightforward as well as efficient I had a great experience bringing my car in for a regular check-up and service. Glad to have them as a local touchpoint with a brand I love!

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DealerRater May 13, 2023

This was lease buyout and it went extremely well thanks especially to Mark and Gil,.

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Google May 11, 2023

Luke Calder was our salesperson, and it was a nice experience with him. He was not a "pushy" salesman and took his time to show us the vehicle and answered all our questions. Luke and his team were wonderful to work with and I would recommend Douglas INFINITI in Summit, NJ. I was debating between an Audi and INFINITI and my experience at the Audi dealership was not a friendly one. So obviously I chose INFINITI.

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Google May 10, 2023

I just want to express how convenient & expeditiously my vehicle is serviced at Douglas INFINITI. Anna Marie my service advisor goes above and beyond to keep me informed on the status of my vehicle, and always is so pleasant upon arrival and drop off of my vehicle. I have been to many different service centers in my lifetime, but this one ranks in the top of everyone. I always feel comfortable knowing they will service the vehicle quickly and efficiently and I am always provided a loaner when service is being performed. Thank you Douglas INFINITI and more specifically ...

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Google May 7, 2023

Honest and reliable as always

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Google May 6, 2023

Great service!

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Google May 5, 2023

Ann Marie is a true professional. Excellent experience as always here.

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Google May 3, 2023

Walked in for tire pressure check. No complaints.

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DealerRater May 2, 2023

We had a great experince with Douglas INFINITI buying our first car and working with a great helping staff as well.

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Google May 2, 2023

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Facebook May 1, 2023

Very good service, comfortable waiting area

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DealerRater Apr 27, 2023

We were extremely happy with our experience in buying our first INFINITI. Our salesperson was a pleasure to deal with as well.

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Google Apr 26, 2023

Spencer had me in & out for an oil/filter change tire rotation in no time flat. Great job !!

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DealerRater Apr 24, 2023

My car is awesome and their services was great and I do highly recommend them.

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DealerRater Apr 21, 2023

Luke Calder was such a pleasure to work with. I never thought I'd feel thar way about a car salesperson! But he was polite, personable, understood what I wanted and didn't try to over sell or push me in any other direction. I truly appreciate his professionalism. He made my car buying experience a great one. John in financing was also very pleasant and professional. Overall, a great experience.

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Google Apr 19, 2023

Great customer service. I was passing through Summit and my car suddenly had a transmission light come up. I stopped by to simply ask if it was safe to continue driving. The service team went above and beyond. They scanned the system and verified it was just a misfire. I would drive out of my way to have my car serviced there!

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Google Apr 9, 2023

The assistant director Ann at the service department is a blessing truly. She offered so much help on my issue. From pricing to a loaner! I’d like to thank all of the staff for a great experience, and I can say its refreshing to finally find a dealership with honesty and integrity.


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