Unfiltered Customer Testimonials
We’re Not Perfect
As a business, to be recognized for great sales performance is an excellent accomplishment. However, what makes us most proud is our ranking in Customer service, not in how many cars we sell. That’s why Douglas thrives with the “customer first” attitude. We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. We always work hard to attain complete customer satisfaction, and our customers know it because they keep coming back. Learn more about why our customers say “I love Douglas!” Want to leave us a review? Click here to give us some feedback!
To read our unfiltered reviews, please click below.
Nice , friendly and great customer service. John is very polite, he answered all my questions, showed me all my options that were available to me. Overall the experience I had was great and worth it I’ll definitely recommend people to come here.
I had my INFINITI in for an oil change and tire rotation using a nice coupon by Douglas Infiniti.I also requested a price quote on new wipers for front and back. My technician,Niklos, gave an excellent price and even gave additional first time new customer discounts. I will definitely bring my car back to Douglas INFINITI for any future services.
I've had a number of dealerships over the years, and Douglas INFINITI is the Best.
John Lato was excellent! Very helpful and patient, answered all of our questions, and helped us find the QX60 in a color that we liked. He made the process very easy.
Great experience with helpful and friendly people, a large selection of cars, and dealt with integrity and transparency
This was my best car buying experience. I particularly liked our sales person Gilbert Coronado. He even set up a meeting for the next day to review all the features so that I would understand how to use them.
I came in from out of state to purchase my vehicle and Stan went above and beyond to make my 4th car buying experience the best one yet
This confidence and trust has been what I have craved for in an expert trader for years now and I am so happy to finally get all this from you Mrs. Claire Brandon for you have proven all what I have heard about you is the true, by investing $500 with Mrs Claire Brandon made $6050, it not the profit alone I am glad about but the instant withdrawal into my bank account, I am forever grateful and will tell the world about you, get in touch with via on Email:[email protected] WhatsApp :+15413138655
Very courteous and knowledgeable. Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience.
Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience. Very courteous and knowledgeable. Pleasurable Experience.
Customer focused, accommodating and responsive. Luke was extremely helpful and knowledgeable. We appreciated the service we received.
I am incredibly grateful to Ana-Marie Rodriguez for her EXCEPTIONAL care and attention. She treats my 90 year old mother (who still drives her beloved Infinity) as though she’s her own mother☺️ It is SUCH a comfort to me, who lives in NY, that Ana-Marie has ALWAYS been there to help🏼
Mark the finance manager was so helpful and John the salesman was amazing. Thank you guys
After I had a bad experience with New York INFINITI dealership service I have decided to drive all the way down to New Jersey Summit to the douglas infinity They really take care about their customers special thanks to Mario thank you for great service
Excellent service very patient super professional Super knowledgeable and polite with customers efficient with paper work
Easy process and very helpful sale people made the experience easy. It’s my second car from this dealership and would recommend
Had a great experience purchasing my qx50 with Luke. He was very attentive, knowledgeable, and fast when it came to responding to me. He worked with me while I decided which vehicle to go with and the whole process went very smooth! Love it here. The receptionist in the service area is veryyyyy nice too! Everyone is so friendly.
Mario, as always, is a pro in the Service Department!
Best car buying experience. Thank you Luke Calder and team!
Annamarie went above and beyond with her explanation and follow-up of repairs to my vehicle. Kept me informed along the way. 5 star service from her.
I never expected the purchase of my new INFINITI QX60 to be so easy and pain-free. Gil took care of everything, making sure I knew everything involved. I am so thrilled with my new car!
Michael Iwashyna is my go to guy in parts. Amazing at his job and always goes above and beyond for our business. If you need anything for your INFINITI he is the guy to go to !!! Thank you for always taking care of me!