Unfiltered Customer Testimonials for Douglas INFINITI
We’re not perfect…
We’re human, and we can promise you that occasionally we make mistakes.
But we can also promise that you will never be hurt by a problem we caused.
We strive for perfection…
We’re very proud of the satisfaction ratings we’ve achieved.
Take a test drive….
Here we are our unfiltered reviews, worts and all!
All of Our Unfiltered Reviews:
This dealership is very nice and clean. Very welcoming and good representation of the INFINITI brand.
This is my third vehicle with Douglas. The service people have always been exceptional. Michael and Ann Marie are fabulous!
My first time using their service department. I received an appointment that fitted into my morning schedule as well as quick service. The representative was very professional & provided great customer service.
Quick and professional service .Job was done in less in 2 hrs.Will come back for service again
I always receive excellent service at Douglas INFINITI! Everyone is always very courteous and very attentive! Thank you!
They quickly and professionally corrected an issue with my car. Great customer service! Thank you!
Michael Carbone is a pleasure to deal with, every time I come for a scheduled service, I know I'll be in good hands with Michael. Yury Shteyn
chael made everything so easy from letting me aware of what is happen with my car to make it easy to give me a loaner until my car is done. Thank you Michael for everything.
Professional - knowledgeable - got the job done . I think Douglas infinity is a class act
Staff was very professional, information, and communicative which provided the clarity and comfort to a positive overall experience.
I had an issue with my car and I called service and Michael answered and he was extremely helpful and patient and was able to get me in that day to figure out what was going on. He was very knowledgeable about my warranty and made me feel very comfortable. He was able to get my car repaired within the same day which was incredibly helpful. I think he's great!
Michael was very nice and knowledgeable. Although my Car took longer expected, he made every effort to make sure I was taken care of.
The dealership is neat and well organized and wait time is quick. The waiting area is hospitable and clean.
They made the process enjoyable and easy. No senseless waiting around and the process was smooth and enjoyable
I couldn't be happier with my experience at this dealership. Everyone is welcoming, knowledgeable, and eager to help. The staff makes me feel valued and takes great care of me throughout the entire process. Outstanding service from start to finish!
No pressure dealer. We were able to take the car out for a test drive without a sales person. The people seem pretty nice. I’ve been checking prices for a few months now and the car I wanted was listed a couple thousand dollars below what I was seeing. There was not too much flexibility with the price, but I was OK with it. Dealer fees or less than average, but they were still there. I would consider going back to buy another vehicle from them.
We went in knowing what we wanted and Armand made the process seamless Exceptional. Expedient
Douglas INFINITI Service is always respectful and communicative. They have taken the utmost care of my QX50. I highly recommend them.
Very attentive and provides frequent updates regarding your car when in their possession. Thank you.
Outstanding service! In fact I have never been treated so well by any parts department or any car dealership. Good job Nick and Bob and congratulations to your parents they raised you right.
Axel was very helpful and knowledgeable. He was honest and did not pressure me into making uncomfortable decisions. I will use this dealership again!
Pleasant staff Good service clean environment handled well. Really there’s nothing else to says
Been coming to this service department…pleasant, friendly staff. Recommend others to this service department.
Armand and Steven at Douglas INFINITI were just spectacular. Open, honest and transparent through the whole process. Made the car buying process feel like it was meant to be an enjoyable and pleasant experience. Highly recommend the team at Douglas INFINITI from sales to finance to service, they are all invested in making it easy for you.
Armand Palmisano and Steven Sosunov at Douglas INFINITI were just spectacular. Open, honest and transparent throughout. Made the car buying process feel like it was meant to be an enjoyable and pleasant experience. Highly recommend the team at Douglas INFINITI from sales to finance to service, they are all invested in making it easy for you. If you need a new or used car be sure to call Armand right away.