Professional , amazing service & great team

everyone at Douglas is super friendly and very professional. This is my second car from them and would absolutely go to no other dealership.

Jane and Mike were great!

I recently purchased a car from INFINITI of Douglas, NJ, and I honestly cannot say enough amazing things about the experience. From start to finish, the service was absolutely unbelievable! The entire process was smooth, professional, welcoming, and completely stress-free. A special shoutout to Axel, who was truly incredible! His professionalism, knowledge, patience, and genuine dedication to making sure I had the best possible experience went above and beyond my expectations. He made me feel valued as a customer, answered all my questions, and made the entire purchase enjoyable. Thank you, Axel, and the entire INFINITI of Douglas team, for ... Read More

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Google - Nov 10, 2026

I recently purchased a car from INFINITI of Douglas, NJ, and I honestly cannot say enough amazing things about the experience. From start to finish, the service was absolutely unbelievable! The entire process was smooth, professional, welcoming, and completely stress-free. A special shoutout to Axel, who was truly incredible! His professionalism, knowledge, patience, and genuine dedication to making sure I had the best possible experience went above and beyond my expectations. He made me feel valued as a customer, answered all my questions, and made the entire purchase enjoyable. Thank you, Axel, and the entire INFINITI of Douglas team, for making this such a fantastic experience. You absolutely earned this five-star review! I’ll definitely be recommending you to family and friends!

Professional friendly and knowledgeable

We recently leased a QX65 from Douglas INFINITI, and from start to finish, everyone we encountered was incredibly helpful and friendly. A special thank you to our Sales Consultant, Axel Perez, who truly made the experience exceptional. Axel is extremely knowledgeable, patient, and professional. He took the time to make sure we were completely comfortable with our lease and never made us feel rushed or pressured. He patiently walked us through all of the vehicles’ features, and we were so impressed by his knowledge and ability to explain everything clearly. His calm demeanor and patience made what can sometimes be ... Read More

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Google - Nov 5, 2026

We recently leased a QX65 from Douglas INFINITI, and from start to finish, everyone we encountered was incredibly helpful and friendly. A special thank you to our Sales Consultant, Axel Perez, who truly made the experience exceptional. Axel is extremely knowledgeable, patient, and professional. He took the time to make sure we were completely comfortable with our lease and never made us feel rushed or pressured. He patiently walked us through all of the vehicles’ features, and we were so impressed by his knowledge and ability to explain everything clearly. His calm demeanor and patience made what can sometimes be a long and stressful process feel easy and, believe it or not, actually enjoyable! If you are looking for a new vehicle and want to avoid the typical stressful car-buying experience, we highly recommend Axel Perez at Douglas INFINITI. He will completely change the way you look at the process. Thank you, Axel and the entire Douglas INFINITI team, for providing such a wonderful experience. We will definitely be back when our lease ends! Carla & Franco

I had a wonderful experience at Douglas INFINITI! The entire staff was incredibly kind, professional, knowledgeable, and respectful throughout the process. My sales person Stephanie helped me out reserve my car and she helped me out through the process she has outstanding customer service skills ! She was extremely helpful, patient, and responsive to every question I had. She made the entire process smooth, easy, and stress-free. I highly recommend this dealership to anyone.

Service was handled very professionally and efficiently.

I received great service, and it all started with Jane the receptionist. She was very helpful in getting my car in for the apointment. Once I got there everyone gave me great service with a smile. I really appreciated their help in getting my car back on the road.

Great experience

Always a pleasure, very honest and informative The best! Michael is always a great service manager. So happy I service my car at Douglas

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I had such a great experience working with Armand at Douglas INFINITI! From the beginning, he was patient, responsive and really listened to exactly what I was looking for. He kept me updated throughout the entire process and went out of his way to locate the exact QX65 I wanted. The whole process was very smooth, and everyone I interacted with at the dealership was extremely nice and welcoming. What I appreciated even more was that Armand didn’t just hand me the keys and send me on my way. He took his time showing me how to use all ... Read More

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DealerRater - Oct 19, 2026

I had such a great experience working with Armand at Douglas INFINITI! From the beginning, he was patient, responsive and really listened to exactly what I was looking for. He kept me updated throughout the entire process and went out of his way to locate the exact QX65 I wanted. The whole process was very smooth, and everyone I interacted with at the dealership was extremely nice and welcoming. What I appreciated even more was that Armand didn’t just hand me the keys and send me on my way. He took his time showing me how to use all the features in my new car, helped me get logged into the INFINITI app, and walked me through how everything worked so I felt comfortable before leaving. I never felt pressured or rushed, and everything we discussed was exactly as promised when I came in to sign. I absolutely love my new QX65! 🖤 I would definitely recommend Armand and Douglas INFINITI to anyone looking for a great and stress-free car-buying experience. Thank you again, Armand! 😊

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Stephaine was the best ! She was so friendly, and helpful. We really had a great experience buying an INFINITI. It was quick & easy. Awesome car!

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Was able to identity problem quickly and efficiently. Kept me updated and answered all questions.

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I highly recommend service from Douglas INFINITI. As soon as I arrived, I was greeted and my service needs were promptly taken care of. They have a comfortable waiting area where you can take care of business or relax. Everyone at Douglas INFINITI values your time.

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Michael was very helpful explained in detail what will happen and when I will receive the car back. I was even offered a ride back home. Excellent experience.

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Conscientious honest and straightforward. The entire staff was very pleasant and the waiting room accommodations were excellent

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Michael Carbone was amazing. His customer service skills are A+. He was professional and communicated with me clearly throughout the entire service process .

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1-Star Review – Douglas INFINITI of Summit & INFINITI Consumer Affairs Extremely disappointing experience with both Douglas INFINITI of Summit and INFINITI Consumer Affairs. My 2020 INFINITI Q50 had fewer than 60,000 miles when I was quoted over $5,000 for steering-system repairs after what appeared to be a very brief evaluation. The technician also told me the vehicle was safe to drive, which raised serious concerns about the diagnosis. When I challenged the evaluation and requested documentation, surveillance footage, and a review of the technician’s statements, my concerns were not meaningfully addressed. Instead, the dealership focused on how often I serviced the vehicle ... Read More

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Google - Sep 30, 2026

1-Star Review – Douglas INFINITI of Summit & INFINITI Consumer Affairs Extremely disappointing experience with both Douglas INFINITI of Summit and INFINITI Consumer Affairs. My 2020 INFINITI Q50 had fewer than 60,000 miles when I was quoted over $5,000 for steering-system repairs after what appeared to be a very brief evaluation. The technician also told me the vehicle was safe to drive, which raised serious concerns about the diagnosis. When I challenged the evaluation and requested documentation, surveillance footage, and a review of the technician’s statements, my concerns were not meaningfully addressed. Instead, the dealership focused on how often I serviced the vehicle there and questioned my loyalty as a customer. I purchased this vehicle from Douglas INFINITI because I trusted the INFINITI brand. This experience has seriously damaged that trust. The lack of accountability, transparency, and customer service has been extremely disappointing. Stay away from this brand, especially from this dealership!

I’ve had a wonderful experience with the service team at Douglas INFINITI. Michael makes the entire process seamless and easy, and he is always professional, helpful, and responsive. It’s clear that they genuinely care about providing a great customer experience. I would highly recommend Michael and the team at Douglas INFINITI for all of your service needs!

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The process was flawless. The service was excellent and easy. The vehcile was preapred for my first trip home.

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Process was fast and Armand was great throughout the process. It was a Seamless transaction!

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