Axel is the best salesman I’ve ever had for any car I’ve ever had. He ought to be treated the best of any salesman you have any he deserves a raise. He treated me very well and I love the car because of him thank you.

This was the 4th transaction I've completed with Douglas INFINITI. Starting with a purchase sometime around 2005, 2 Q50 Leases (2020 & 2023), and my most recent purchase. I've worked with multiple sales reps and finance managers. Most recently, I had the pleasure of working with Axel Perez, Steven Sosunov, and Michael Carbone in service. They have consistently made it a pleasure to do business and have earned my loyalty once again! Thank you all for making the purchase and leasing of a vehicle a pleasant experience! Joe H

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I had an amazing experience with these lovely guys and the young lady at the front desk! Everyone was so attentive and super nice when I walked in. I went in there with an opened mind, knowing I still had 2 months left on my lease vehicle. I met a young man by the name of Axel Perez and he was so super amazing. Very understanding. He allowed me to test drive two vehicles that I was going thinking about leasing. In short I ended up financing my first Porsche. I was so happy. Thanks so much Axel & the crew!

AWESOME DEALER WITH AWESOME EMPLOYEES! EVRYTHING FIXED THE FIRST TIME AND QUICKLY

Quick process. Silvi from the service department directed me to the best sales department. Steven and Armand of sales and finance found me a car in less than 24 hours when I needed one asap. Smooth transaction, amazing folks over there.

Michael Carbone is the best service advisor, he would work with you to resolve any of the issues your car is having. Can't say the same about the rest of the service department including the manager. So April 1, 2026 driving back to work my car completely went dead while driving. Got it towed to a shop where they pulled codes and determined it was the rack & pinion assembly. Bought the rack & pinion assembly directly from infinitiwholesaledirect.com. The OEM rack and pinion assembly came from INFINITI of Winston Salem in North Carolina. Got the rack and pinion installed ... Read More

Full review text opened.

DealerRater - Jun 18, 2026

Michael Carbone is the best service advisor, he would work with you to resolve any of the issues your car is having. Can't say the same about the rest of the service department including the manager. So April 1, 2026 driving back to work my car completely went dead while driving. Got it towed to a shop where they pulled codes and determined it was the rack & pinion assembly. Bought the rack & pinion assembly directly from infinitiwholesaledirect.com. The OEM rack and pinion assembly came from INFINITI of Winston Salem in North Carolina. Got the rack and pinion installed at DriveWorks Auto Center in Union, NJ. They installed the rack & pinion and couldn't finish the calibration said I had to take to INFINITI to finish the calibration. Took it to Douglas INFINITI and they informed me that it was the modules and I had to replace them. Took out a personal loan of 6k just to fix the issue with the steering. After waiting about a month I got a call that the car was ready and that I can pick it up. I pick the car back only for another issue to arise with the steering a few weeks later. When driving I lose steering completely for a quick second, then after that I have to hold the steering wheel slightly to the right or left otherwise the car is going to pull egregiously to the opposite side. Took it to Douglas INFINITI this past Tuesday to get this new issue resolved since I only had the car back a few weeks after they installed the modules. Michael was not in so he referred me to Martin another service advisor. Took it in Tuesday, got the car back that Tuesday (Martin and the tech said maybe I had hit a pothole that threw off the steering angle, if a pothole can do that wouldn't that be a safety issue) only for the issue to happen again the next day. Now Martin from Douglas INFINITI and the service manager are saying the rack and pinion that was installed by DriveWorks may be the issue as this sounds like a hardware issue and not a software issue even though the literal steering issue corrects itself after a few more minutes of driving it. If the rack and pinion is the issue, and I took it to Douglas INFINITI who willingly took my 6K to do the module job, does that mean they ignored the issue with the rack and pinion and let the car off the lot knowing it was an issue ? If I have DAS and this is all drive-by-wire and the rack and pinion was the issue how were you guys able to calibrate the system, certify your work, test drive everything saying it was okay, and let me drive away with the car ? After this whole ordeal I probably wont be dealing with Douglas INFINITI unless I'm dealing with Michael. The service manage and Martin don't try to help at all.

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Service has been professional but the service center needs to improve the their customer communication and prices are higher than what is justified.

I had an amazing car-buying experience thanks to Axel. I was dreading the typical high-pressure tactics, but he made the entire process relaxed, clear, and completely stress-free. He was patient, incredibly knowledgeable about the vehicle, and took the time to answer all my questions. If you are looking for an honest and professional car salesman, I highly recommend asking for Axel at Douglas INFINITI.

I recently worked with Axel Perez on the purchase of a pre-owned 2021 BMW M440i. His service and attention to detail are exceptional. He is very knowledgeable about the process and it went very smooth. There was an issue with the AC not working and Douglas made sure all was all right before I picked up the car. This dealer is trustworthy and professional.

I recently worked with Axel Perez on the purchase of a pre-owned 2021 BMW M440i. His service and attention to detail are exceptional. He is very knowledgeable about the process and it went very smooth. There was an issue with the AC not working and Douglass made sure all was all right before I picked up the car. This dealer is trustworthy and professional.

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