I was with another INFINITI dealership for over 15 years- that went bye bye once I met my sales rep Henry Zhu & Sales Manager, Jamie Fishbane! I had the opportunity to spend a few hours at Douglas INFINITI, specifically Henry & Jamie. Their customer service, ability to make me feel comfortable in the entire sales process, & their cordially honest ability to deal with people in a difficult process is undeniable. I was so happy dealing with them- they have a new INFINITI customer for life. I do not live very close to them but I will always deal w/Douglas INFINITI for any reason. I am very happy with my car, the deal I received & the amazing customer service provided by Henry & Jamie. Thank You Douglas INFINITI (Henry Zhu & Jamie Fishbane.

Read at DealerRater

The attention is fast and kind

Read at Google

A respected dealership with a very talented and customer friendly staff.

Read at Cars

This dealership, their service, and staff are exceptional!@!!!!!

Read at Cars

This dealership was nothing but an amazing experience from the moment that I pulled in. The wait times were almost non-existent the staff was extremely friendly and understanding of my situation. I was able to get a loaner car and and out in under 15 minutes they continued throughout the process of fixing my car to notify me via text message at least once a day. The entire experience exceeded my expectation

Read at Google

At a time when customer service in general has declined across the country, Douglas INFINITI is in a class by itself. They accomplish this with super friendly and accommodating staff, text and phone call communication every step of the way, and attention to detail that I just have not experienced with any similar business. I am in the business of training managers and sales people in a different industry but any industry could take a page from this group and improve their customer service dramatically. Love this place!

Read at DealerRater

My late husband and I have owned four Infinitis and have always been more than satisfied with the cars and experience with the service department. The employees are kind, warm, helpful and sincere. This past Monday when I brought in my Q50, which is leased, for servicing, was no exception. I travel very little, but nonetheless the attention paid to me was outstanding and accommodating. They gave me a loaner for the day, which was very helpful as I had a number of appointments unlike ;my usual days.

Read at DealerRater

Clyde was the service representative and he was excellent. He was responsive and continued to contact me with service issues. He explained the issues in a manner that I understood (I am not into cars) and was considerate re my time and welfare.

Read at Cars