The service manager AJ monitored the Service’s that had to be done on my car and kept me up to date on its progress It was a pleasure doing business with Douglas INFINITI
been a customer a number of years sales people,service dept, magement and f&i dept always a pleasure to deal with . highly recommend douglas INFINITI
Service and mechanic staff always professional and informative. Work comes in at/near quoted price.
I was greeted immediately upon walking through the Setvice Dept doors by AJ, who personally took care of me. He was upbeat, courteous and wasted no time in getting right down to collecting information regarding the reason for my visit! In less than 10 minutes time, I found myself sitting in a gorgeous brandy new QX60, all dressed up in metallic brown! Needless to say, I took the long way back to the office and never gave my Q60 a second thought! AJ kept in touch with me via text throughout the day, providing updates on my cars servicing. Secretly I was hoping that they’ve need to keep my car overnight so I could show off my new ride to the wife and kids later after work! At 4:15, my wish came true and AJ asked if I would mind holding onto the QX60, and they would have my car ready the next morning before Noon. All worked out well, and I returned the next afternoon to swap cars; I really enjoyed driving that QX60! My car was brought around, and thankfully, it looked as clean and shiny as the day I bought it! No complaints from me! I look forward to my next service visit!
Great experience!! No pressure and easy to work with!!!
Perfect staff to buy cars and for serviceI recommend sales man john and Clyde for service.
Morgan was great in helping me find a replacement car for my recently totaled G37x. I hope you can keep her on your service staff for a long time. Also Jamie Fishbane and Chris Ng were super helpful as usual.Keep up the good work,Steve
They did a great job and it was a pleasant experience.
Im on my 3rd Infinity so I am very, very HAPPY!!!!!
I would like to thank John Lato who worked with the whole process of getting me my 2019 INFINITI QX50 Essential. He was honest and straightforward! The service was remarkable and communication was always on point! I strongly recommend to work with John! I hope the whole crew enjoyed the empanadas. Happy New Year! #NewYearNewWhip
Excellent work. Very impressed. They repaired my car same day or no charge. They even washed my car for free!
Family owned. Sales and service is the best where you truly get the best of both worlds, price & service. I highly recommend them. A+++++
very good work, fast and professional.. I like the place, very close to my house.. people friendly and helpful...I would recommend this place, no doubt
Excellent customer serviceAJ service advisor is the best , thank youThank you for your service
Just leased my car from. Douglas INFINITI and it was a very smooth transaction. No stereotypical dealership experience here!
Amazing customer service Clyde always helps me out with any issues that I experience with my car and makes sures it runs new.
As usual, we received great service from start to finish.
Clyde and Dave, as always, were excellent and very accomodating with servicing my car. I could have bought my QX60 anywhere but chose Douglas specifically because of the service department!
For the first time in my life, I truly enjoyed the buying experience of car. The staff was accommodating, professional and courteous. I’m extremely happy with the purchase and plan on coming back one my lease is up!