Good service. Repair cost thought to be high. Waiting area accommodations good. Service writer AJ knowledgeable.
All of my questions and concerns were addressed. Pricing could be more reasonable but the staff was friendly and helpful. Laurie did a good job of keeping me informed pf progress throughout the day.
Henry was awesome. He made it easy and is a snazzy dresser.
had a great experience
Exceptional service and communication. No loaners were initially available but accommodations were made. Really pleased with the cleanliness of the vehicle which is just an added service. Prior car washes could not remove smudges.
The service I received was amazing. The staff and the manager were very courteous. I got the vehicle that I wanted at a very good price.
Kept informed about vehicle problem/ service progress. Given accurate estimate of charges for work recommended. Timely service. No hassle regarding appropriate loaner vehicle. Highly recommend.
Very helpful. Very communicative. Fantastic service staff. Very knowledgeable
The service experience was great. I came in on a Saturday and the advisor was efficient and helpful. He was the only advisor working that day and did a great job!!!
The dealerships is always professional and is accommodating.
Great experience from start to finish! I was not even planning to lease a luxury vehicle. Decided to stop by because they are next door to where I live and other dealerships played the usual games. Aaron was able to get us a good deal without any of the known "car salesman" tricks. Best car shopping experience I ever had! Thank you!
Professional people to deal with. Great service. Although a new customer treated as a loyal customer.
Would not have leased three Infinitis from Douglas if I were not consistently satisfied with the service I receive. Awesome staff, totally customer focused. Love them.
Excellent salesperson Troy Dawson. Troy has been my salesperson for 20 years and is always friendly, honest, and has great knowledge of the product.
Service is always exceptional. Love that fact that you get a car wash when service is completed.
Purchased a car at Douglas in early October I dealt with Marty and Jamie after many years of buying cars I have to say this was the best experience ever not pushy honest answers we were able to make a deal that suited everyone just fine one of the better dealerships I've ever dealt with in 40 plus years of car buying
Excellent dealer experience. Leased a new INFINITI QX60. Impressed with the new model. Experienced salesperson who we dealt with before. Very straightforward. We are repeat customers which should say a lot.
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