We’re Not Perfect
We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. To read our unfiltered reviews, please click below.
I’d like to thank Douglas INFINITI for going above and beyond by coming to my house and picking up my car to take it back to the dealership for its first check up. I really appreciate that they did this since I am not leaving my house at this point in time. Thank you again. Sharon Schwarz
I dropped my car off for service and picked up a loaner car. Later that day, I was informed by employer that I had been exposed to a person who tested positive for COVID 19 and would need to self quarantine. This applied to my wife too and therefore neither of us could pick up my car. Without hesitation, Douglas agreed to deliver my car to my home and to retrieve the loaner with a flatbed for disinfecting. This was truly outstanding customer service!!
Service and staff are exceptional. .Service was done in a timely manner. All matters were addressed and handled professionally. Waiting area was clean and comfortable.
Good and timely service.
Service was great. I had to buy 4 new tires although I did get one for a dollar. It was still a lot of money
As always, Douglas service department did a great job on my car. It has always run smoothly. It was ready as promised. My advisor, Jonathan was efficient and thorough with what my car needed done. He explained each repair and whether or not it should be done at this time or can be done in the next visit. I appreciated that. He kept in touch with me as the repair was being done and promptly let me know when the car was ready for pickup. Nice guy! Thanks so much.
I purchased a 2017 X3 BMW xdrive35i from Douglas INFINITI back in December, the deal was better then I expected ,I even got the Elite protection program and the Ultimate platinum program from them ,they already fixed my rims at no cost or headache to me and got a Loaner car for the day ,not even bmw dealer couldn't do that despite the car still under factory warranty .DOUGLAS INFINITI crushed the competition AAA+++++++++
Douglas INFINITI has consistently provided exceptional service. I have leased four Infinitis from Douglas; that would not have been the case if I had not had a quality sales experience, which has been reinforced by quality service.
You will not regret coming to this dealership, great people and they didn't pressure me like other dealers. Henry was great, highly recommended
Look for Henry, He was very helpful and knowledgeable. Gave me a great deal on the 2016 Q50, nice and easy.
Excellent experience and will recommend it to all my friends and family Everyone was friendly and helpful with the whole process. Clean facilities and great customer services
I’ve been dealing with Douglas INFINITI for nine years. Excellent service excellent product. Carey Jackson always takes care of anything I need. He takes his time with the customers and explains each step. He goes above and beyond Rick.
My experience at Douglas was excellent. In the past I have found the car leasing process to ve dreadful, but this time it was actually quick and enjoyable. The staff was professional and courteous. I would recommend this dealership to friends and family.
The best Dealership & INFINITI Service center! Jonathan in Service; Gil in Sales; Jamie; Rafael.... all names not listed & I apologize. But all of the employees are super helpful, kind, and patient. John was exceptional with all my requests this time and my car is perfect as always! Thanks! A+++
First rate guys all around
Quick and professional . Everything was perfect, had a loaner that was ready and received text message when car was ready, with amount due. I live closer to another dealer, but drive the extra miles, for Douglas INFINITI service.
From the moment I walked through the door I was given nothing less than top notch service as I waited for my routine oil change.
I've never dealt with a dealership that has treated me more fairly and honestly than Douglas INFINITI. I have dealt with three sales people over the years, and my experience has not changed. I know they are giving me the best price they can, and I don't feel a need to shop the deal around as I'm confident another dealer can't do any better without being dishonest.
The service professionals are the best.
Douglas INFINITI is a pleasure to deal with. I’m a repeat customer who appreciates their knowledge, curtesy when looking for a car. They go above and beyond to make the experience and process extremely easy. A pleasure going there.
This was my first time leasing an INFINITI and I can’t speak highly enough about my experience. Ronnie was wonderful and the entire team came together to meet our expectations. Love this dealership and will certainly come back.
Prompt courteous service. It definitely makes your visit/experience more pleasant.
I have always had good service experience at Douglass INFINITI, but my last experience with Marco as my service manager, was exceptional. Besides the usual quick in and out and quality loaner. Marco explained all the repairs needed, and even worked to get the failed battery replaced under warranty. Nothing but kudos to him for the job he did.
Great customer service. And the Manager in the show room, Jamie Fishbane, was so welcoming and professional.